STEAK AND BEER LIMITED WARRANTY POLICIES 

Thank you for choosing STEAK AND BEER Ⓡ. We are manufacturers of excellent quality products that are submitted to the most rigorous quality control before leaving the factory.  If you have any issues or concerns during assembly, we ask you to carefully read the following warranty conditions and contact our attention line:  3059120432 Ext. 3

 

After receiving the product, you should review your package content and will have 3 days to report any issues. After that time, if no issues are reported, it is understood that the received product is satisfactory in perfect condition, and coincides in materials, color, dimensions and design with what was selected at the time of purchase through our website or in our stores, and additionally certifies that an instruction manual of use and assembly was received together with the product in which is described the materials, instructions, precautions and corresponding care of the acquired product. 

 

The following describes the conditions under which we guarantee the quality of all our products. 

 

All of our products have a warranty term that is counted starting from delivery to the customer and is determined as follows:

 

-Cylinder, upper lid, base and charcoal container: 5 years of warranty against oxidation.

-Wooden components: 2 years, excluding the deterioration or discoloration.

-Thermometer: 1 year.

-All remaining parts: 2 years

 

This limited warranty covers factory defects due to materials that affect the quality, suitability, security and functionality of the product. During said term, STEAK AND BEER COL GROUP, INC. recognizes its customer's rights to request warranty compliance under the following conditions:  

 

All requests for an exchange with the warranty should be accompanied by the respective purchase receipt. The request will be handled in a maximum of fifteen (15) business days after the request is received. Please note that we reserve the right to exchange the item for another one of equal characteristics, or to send an official expert to the site where the product is located, or to remit the item to our Technical Service workshop for its diagnosis in which it will be evaluated to see if warranty repair applies. In which case, the process of repair will take place in thirty (30) business days that are counted from the day after the request is received.   

 

 

-If after the technical diagnosis we find the product warranty applicable the replacement of the affected part or the repair will be made completely free of charge for the repair of the defects that it had or the required spare parts will be supplied in a time no greater than 30 days.

 

-If the product cannot be repaired, we will proceed with an exchange for another of the same kind of item or a refund of the money that was paid.

 

-In the previously described case, the consumer that gives us the product of the warranty should sign the service order form which states the date and the state in which our personnel received the item. 

 

In the case of the repetition of the same failure of the same part or accessory, STEAK AND BEER COL GROUP, INC. grants its customers the power to decide if they desire the repair, a refund of the price that was paid, or an exchange of the product for another one of the same kind, of similar characteristics (as long as said item still exists in production) or technical specifications. In the case of a refund of the money that was paid or the exchange for another product it will be done in a term of thirty (30) days that are counted from the date of the consumer's express request.

 

WARRANTY EXCLUSIONS

The warranty will not be applicable if after reviewing the part or item, we find that the diagnostic (is):

-That the imperfection, the damage, or the novelty that the product presents is due to a third party, the inadequate use of, or mistreatment by the consumer, or act of God.

-That the consumer didn’t apply the installation instructions, use or maintenance indications in the product manual or in the warranty. 

-That the consumer omitted the precautions described in this document, on our website or on the product box.

-Material or finishing discoloration or deterioration, produced by prolonged exposure to sun, salt or humidity.

-Material deterioration or oxidation as a result of cleaning the barrel and its accessories with steel wool, metallic sponges, abrasive products or pointy or sharp objects.  

-Discoloration of the smoker cylinder produced by the effect of direct contact with hot embers.  

 

Additional notes:

-The warranty described here only has validity in the United States of America.

-Once the legal warranty term expires, the customer should assume the payment of any revision, diagnosis, transfer, repair and/or spare part that the item requires.

-We reserve the right to modify the policies of our limited warranty.

-The warrant described here doesn't have retroactive effects and is null for items and accessories purchased before 01/03/2020.

-There isn't a performance warranty, not expressed nor implied for the barrel grills Steak and Beer. Our company doesn't have control over the installation, operation, cleaning, maintenance or the type of combustion used.

COMPLEMENTARY INFORMATION: LIMITATION OF RESPONSIBILITY.

With this voluntary and express warranty, STEAK AND BEER COL GROUP, INC. is exempt from the responsibility of injuries, death, material or nonmaterial damages produced by inadequate use of any of our products.

 

The manufacturer will not be responsible for injuries of people, animals or things when they are a consequence of having omitted the recommendations, instructions, precautions and warnings described in the use and assembly manuals or on the outer part of the package.

 

Our company will also not be responsible for damage or injuries caused by the ill-intentioned or premeditated actions against third parties using or taking advantage of our products, nor for any use that is against the law that has been given for the product.

 

The parts or accessories that were replaced due to factory defects will conserve the same term of warranty the remains for the parts or accessories that were initially replaced. 

 

Some states don't permit the exclusion or limitation of incidental damages or consequences or limitations of implicit warranties, because the limitations, exclusions of the described responsible in this voluntary express warranty cannot be applicable in their state.